Kandampully Jay and others Ed. <br/><br/>
Service quality management in hospitality, Tourism 

 - New York  Haworth Hospitality Press USA        2001 
 - xvii, 339p. Bibliography chapterwise  cm. 
<br/><br/><label>ISBN: </label>0789007266 
<br/><br/><label>Source: </label> General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel  Industry
<br/><br/><label>Dewey Class. No.: </label>X9(NA,4):89Q8, P1