TY  - BOOK
AU  - Kandampully Jay and others Ed.
TI  - Service quality management in hospitality, Tourism
SN  - 0789007266
U1  - X9(NA,4):89Q8, P1 
PY  - 2001///
CY  - New York
PB  - Haworth Hospitality Press USA      
KW  - Hotel  Industry
ER  -