TY  - BOOK
AU  - Kreps Gary L
TI  - Organizational communication: Theory and practice   
U1  - X:8N91, N0 
PY  - 1990///
CY  - New York
PB  - Longman USA        
KW  - Public Relation Management
N1  - Bib p 293-330 ; Appendix p 285-92
ER  -