Fournies Ferdinand F <br/><br/>
Why customers don't do what you want them to do- and what to do about it 

 - New York  McGraw-Hill           1994 
 - xv, 224p  cm. 
<br/><br/><label>ISBN: </label>0070217017  501.82999999999998 
<br/><br/><label>Source: </label> 91, 16/11/2010, AVIVA BOOKS COMPANY  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce
<br/><br/><label>Dewey Class. No.: </label>X:514-8, N4