Normann Richard <br/><br/>
Service management    Strategy and leadership in se    

 - Newyork  John Wiley & Sons England        2000 
 - xix, 234p. Bib p. 229-30  cm. 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Source: </label> 9888, 13/09/2001, SBD  General Book 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8, M4;P0