TY - BOOK AU - Laguna Manuel; Marklund Johan AU - Laguna Manuel; Marklund Johan TI - Bussiness process modeling simulation and design SN - 9781439885253 (hbk) U1 - B2T0bX:8, Q3 PY - 2013/// CY - Boca PB - Raton CRC KW - Business process modeling KW - Process management KW - Simulation KW - Operational Research N1 - Include bibliographical references.; Appendix 499-500p.; Index 501-509p ER -