TY  - BOOK
AU  - Cron Rodney L
TI  - Assurring customer satisfaction :  A guide for busi   
SN  - 0442217544
U1  - X:512.73.N7, L4 
PY  - 1974///
CY  - NY
PB  - Van Nostrand         
KW  - Convassing
ER  -