TY  - BOOK
AU  - JAUHARI Vinnie
AU  -  DUTTA Kirti
TI  - Services:  Marketing, operations, and management.   
SN  - 9780195689082
U1  - X9(Y):51-8, Q0 
PY  - 2010///
CY  - Oxford
PB  - Oxford University Press        
ER  -