Evans James R Total Quality: management, organization, and strategy - 2 - Ohio South-Western College Publishing 2000 - v, 376p Bibliography 355-360p; Index 361-376p ISBN: 0324012764 (pbk) Standard No.: 6845 Source: Narosa, Textual Subjects--Topical Terms: Total quality Dewey Class. No.: B2T0b89Q8, P0