TY  - BOOK
AU  - Evans James R
AU  -  Dean James W
TI  - Total Quality: management, organization, and strategy
SN  - 0324012764 (pbk)
U1  - B2T0b89Q8, P0 
PY  - 2000///
CY  - Ohio
PB  - South-Western College Publishing       
KW  - Total quality
N1  - Bibliography 355-360p; Index 361-376p
ER  -