TY  - BOOK
AU  - Iyer Gopalkrishan R Ed.
AU  -  Bejou David Ed.
TI  - Customer relationship management in electronic markets
U1  - X:5171:(D6,8(B),2775), P5 
PY  - 2005///
CY  - Mumbai
PB  - Jaico Publishing House     
KW  - Customer Relationship Management Electronic Markets
ER  -