Reynolds Janice <br/><br/>
Practical guide to CRM: building more profitable customer relationships 

 - Gilroy  CMP Books          2002 
 - 285p.  cm. 
<br/><br/> Index p287; Glossary 269-285p 
<br/><br/><label>ISBN: </label>1578201020 (pbk) 
<br/><br/><label>Standard No.: </label>10605 
<br/><br/><label>Source: </label> Govinda,  Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer relationship management<br/>Computer science
<br/><br/><label>Dewey Class. No.: </label>D65,8(B):715, P2   TD