Balachandran S <br/><br/>
Customer-driven services management. 

 - New Delhi  Response Bks       1999 
 - 333p  cm. 
<br/><br/><label>Standard No.: </label>75578 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8.2'N9, N9