Anupindi Ravi Managing business process flows Principles of operations management. Ed.2 (With CD) - 2 - Delhi Pearson Education 2006 - 354p cm. ISBN: 425 Standard No.: 100320 Source: 436, 21/10/2009, Pioneer Book Distributors Textual Subjects--Topical Terms: Commerce Dewey Class. No.: X9:8.2'P, P6