TY  - BOOK
AU  - Ehrlich Betsi Harris
TI  - Transactional six sigma and lean servicing: levera
SN  - 1574443259 (hbd)
U1  - B2T0b89Q8, P2  TB 
PY  - 2002///
CY  - Boca
PB  - Raton St. Lucie Press/CRC Press     
KW  -  Six sigma
KW  - Operational Research
N1  - Includes bibliographical references; Appendix A
ER  -