Ehrlich Betsi Harris <br/><br/>
Transactional six sigma and lean servicing: leveraging manufacturing concepts to achieve world-class service 

 - Boca  Raton St. Lucie Press/CRC Press       2002 
 - 271p.  cm. 
<br/><br/> Includes bibliographical references; Appendix A-C, 217-259p; Index 261-271p 
<br/><br/><label>ISBN: </label>1574443259 (hbd) 
<br/><br/><label>Standard No.: </label>12309 
<br/><br/><label>Source: </label> 10323, 11/08/2004, Govinda Book House  Textbook 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Six sigma<br/>Operational Research
<br/><br/><label>Dewey Class. No.: </label>B2T0b89Q8, P2  TB