Faulkner Mike <br/><br/>
Customer management excellence. 

 - Chichester  John Wiley        2003 
 - viii,216p.  cm. 
<br/><br/><label>Standard No.: </label>66777 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behaviour
<br/><br/><label>Dewey Class. No.: </label>X:5171, P3