Connell Roger <br/><br/>
Measuring customer and service profitability    In the finance sector. 

 - London  Chapman and Hall       1995 
 - xii,251p  cm. 
<br/><br/><label>Standard No.: </label>92893 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X62:51, N5