TY  - BOOK
AU  - Djellal Faridah
AU  -  Gallouj Faiz
TI  - Measuring and improving productivity in services: Issues,strategies and challenges     
T2  - Services,economy and innovation
U1  - X9(Y):77.1'P, P8 
PY  - 2008///
CY  - Cheltenham
PB  - Edward Elgar      
KW  - Service Industry  World
ER  -