Fitzsimmons James A <br/><br/>
Service management  Operations,strategy and information technology 

 - 5 
 - Boston  McGraw-Hill         2006 
 - xiv,605p  cm. 
<br/><br/><label>Standard No.: </label>69114 
<br/><br/><label>Source: </label> Annuals, Advances 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Industry Management
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8.1'P, P6