TY  - BOOK
AU  - Grandey Alicia A. Ed.
AU  -  Diefendorff J.M Ed.
TI  - Emotional labour in the 21st century : Diverse perspectives on the psychology of emotion regulation at work
U1  - S84, Q3 
PY  - 2013///
CY  - New York  
PB  -  Routledge      
KW  - Psychology
ER  -