Terrill Craig <br/><br/>
Market leadership strategies for service companies    Creating growth, profits, and customer loyalty      

 - Delhi  NTC Business Books       2001 
 - xvi,268p  cm. 
<br/><br/><label>Standard No.: </label>38343 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51.1'P, P1