El-Shamu Susan <br/><br/>
Role play made easy    25 structured rehearsals for managing problem stiuations and dealing with difficult people. 

 - New Jersey   Pfeiffer        2005 
 - xvi,285p  cm. 
<br/><br/><label>Standard No.: </label>72421 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Training
<br/><br/><label>Dewey Class. No.: </label>X:8T, P5