Benchmarking staff performance 

 - New York     Jossey-Bass Publishers       1993 
 - xviii,218p  cm. 
<br/><br/><label>Standard No.: </label>42959 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>XM8:83, N3