Payne Adrian <br/><br/>
Handbook of CRM  Achieving excellence in customer management 

 - Amsterdam  Elsevier         2006 
 - xx,438p  cm. 
<br/><br/><label>Standard No.: </label>66396 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship Management Electronic Markets
<br/><br/><label>Dewey Class. No.: </label>X:5171g, P6