Oakland John S. Total quality management and operational excellence Text with cases - 5th - London Routledge 2021 - xx,535p. cm. ISBN: UKP 45.99 Standard No.: 145087 Source: CUST100812, 09/03/2021, Atlantic Publishers and Distributors Textual Subjects--Topical Terms: Operational Research Dewey Class. No.: X:89Q8, R1