Hoffman K Douglas <br/><br/>
Essentials of services marketing    Concepts, strategies, & cases      

 - 2 
 - New York     Harcourt College Publishers      2002 
 - xxi,569p  cm. 
<br/><br/><label>Standard No.: </label>38281 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51.1'P, P2