Zeithaml Valarie A. <br/><br/>
Services Marketing 

 - 2nd 
 - New Delhi  Irwin McGraw-Hill       2000 
 - xxviii,620p.  cm. 
<br/><br/><label>Standard No.: </label>64757 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51.1'P, P0