Total quality management - Besterfield Dale H; Besterfield-Michna Carlo; Besterfield-Sacre Mary; Besterfield Glen H; Urdhwareshe Hemant; Urdhwareshe Rashmi; Besterfield Glen H; Besterfield-Sacre Mary; Urdhwareshe Hemant; Besterfield Dale H; Besterfield-Michna Carlo; Besterfield-Sacre Mary; Besterfield Glen H; Urdhwareshe Hemant; Urdhwareshe Rashmi (Delhi Pearson, 2015)
Appendix A-E 571-586p.; Appendix A-E 571-585p.; Refferences 587-588p.; Index 589-596p.
Keywords: Employee involvement; Information technology; Leadership