Vavra Terry G <br/><br/>
Improving your measurement of customer satisfaction   A guide to creating, conducting, analyzing and reporting customer satisfaction mesurement programs      

 -  1997 
<br/><br/><label>Standard No.: </label>3453 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X:5171, N7