Juran Joseph M Ed. <br/><br/>
Juran's quality handbook 

 - 5 
 -  2000 
<br/><br/><label>Standard No.: </label>20697 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X:89Q8, P0