Carlaw Malcolm <br/><br/>
Managing and motivating contact center employees   Tools and techniques  for inspiring outstanding performance from your frontline staff. 

 -  2003 
<br/><br/><label>Standard No.: </label>72404 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X:9515, P3