Das Ranjan <br/><br/>
Strategic management of services    Framework and cases. 

 -  1997 
<br/><br/><label>Standard No.: </label>72877 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):8.2'N9, N7