Deery Stephen Ed. <br/><br/>
Call centers and human resource management    A cross-national perspective. 

 -  2004 
<br/><br/><label>Standard No.: </label>76399 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X:78.3'P, P4