Rampal M K <br/><br/>
Service marketing    Concept ,applications and cases . 

 -  2000 
<br/><br/><label>Standard No.: </label>91202 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X9(Y):51.2P, P0