Ross Joel E <br/><br/>
Total quality management    Text,cases and readings 

 - 2 
 -  1996 
<br/><br/><label>Standard No.: </label>114169 
<br/><br/><label>Source: </label> Textual 
<br/><br/><label>Dewey Class. No.: </label>X:89Q8, N6