TY  - BOOK
AU  - Oakland John S
AU  - Oakland John S
TI  - Total quality management and operational excellence text with cases
SN  - 9780415635509 (pbk)
U1  - B2T0bX:89Q8, P3;Q4 TOR 
PY  - 2014///
CY  - London
PB  - Routledge       
KW  -  Quality management
KW  -  Understanding quality
KW  - Operational Research
N1  - Index 521-530p
ER  -