TY - BOOK AU - England Lenore A. AU - Miller Stephen D. TI - Maximizing electronic resources management in libraries : Applying buisness process management T2 - Chandos information professional series SN - 9781843347477 (pbk) U1 - 2:(D65,8(B)):8, Q6 PY - 2016/// CY - Amsterdam PB - Chandos Publishing The Netherlands KW - LIBRARY SCIENCE ER -