Kern M.Kathleen <br/><br/>
Virtual refrences best practices    Tailoring service to your library 

 - Chicago  Amarican Library Association        2009 
 - viii,148p.  cm. 
<br/><br/><label>ISBN: </label>9780838909751 (pbk)  2314.5 
<br/><br/><label>Standard No.: </label>101805 
<br/><br/><label>Source: </label> 089, 17/02/2010, K. K. Publications  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY SCIENCE
<br/><br/><label>Dewey Class. No.: </label>2:97(D65,8(B)), P9