TY  - BOOK
AU  - Kern M.Kathleen
TI  - Virtual refrences best practices :  Tailoring service to your library
SN  - 9780838909751 (pbk)
U1  - 2:97(D65,8(B)), P9 
PY  - 2009///
CY  - Chicago
PB  - Amarican Library Association      
KW  - LIBRARY SCIENCE
ER  -