TY  - BOOK
AU  - Scott Beth C. thomsett Ed.
TI  - Implementing virtual reference services
SN  - 9781555708993 (pbk)
U1  - 2:97(D65,8(B)), Q3 
PY  - 2013///
CY  - Chicago
PB  - American Library Association U.S.A     
KW  - LIBRARY SCIENCE
ER  -