Hernon Peter <br/><br/>
Delivering satisfaction and service quality    A customer-based approach for libraries 

 - New Delhi  Indiana India        2009 
 - xiv,181p.  cm. 
 - American Library Association series .
<br/><br/><label>ISBN: </label>8184082428 (hbk)  995 
<br/><br/><label>Standard No.: </label>96118 
<br/><br/><label>Source: </label> 573, 13/03/2009, Bhartiya Sahitya Bhawan  Textual 
<br/><br/><label>Subjects--Topical Terms: </label><br/>LIBRARY SCIENCE
<br/><br/><label>Dewey Class. No.: </label>2:7.73, P1