TY  - BOOK
AU  - Hernon Peter
AU  -  Whitman John R.
TI  - Delivering satisfaction and service quality :  A customer-based approach for libraries
T2  - American Library Association series
SN  - 8184082428 (hbk)
U1  - 2:7.73, P1 
PY  - 2009///
CY  - New Delhi
PB  - Indiana India      
KW  - LIBRARY SCIENCE
ER  -