TY  - BOOK
AU  - Laughlin Sara
AU  -  Wilson Ray W.
TI  - Quality library :  A guide to staff - driven improvement, better efficiency, and happier customers
T2  - American library association series
SN  - 8184082460 (hbk)
U1  - 2:8, P9 
PY  - 2009///
CY  - New Delhi
PB  - Indiana India      
KW  - LIBRARY SCIENCE
ER  -