TY  - BOOK
AU  - Willcocks Leslie P. Au.
AU  -  Craig Andrew Au.
AU  -  Lacity Mary C. Au.
TI  - South Africa's BPO service advantage:  becoming strategic in the global marketplace
SN  - 9781137474049 (hbk)
U1  - X:9.63, Q5 
PY  - 2015///
CY  - New York
PB  - Palgrave Macmillan U.S.A     
KW  - PERSONNEL MANAGEMENT
ER  -