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Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research

By Allen Derek R.
Wisconsin ASQ Quality Press 2000 .
xvii,243p , Appendix 203-214p; Glossary 215-229p; Bibliography 231-234p; Index 235-243p 0873894357 (hbd)

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Certified quality manager handbook

By Asq Quality Management.
Milwaulee Milwaulee, ASQ Quality Press 1999 .
522p

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Customer centered six sigma : Linking customer, process improvement and ficial results

By Naumann E.
Milwaukee Milwaukee, ASQ Quality Press 2001 .
340p

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Developing new services: incorporating the voice o

]]> By Fisher Caroline M.
Milwaukee ASQ Quality Press 2003 .
xvi,216p. , Appendix A-I, 181-208p. cm..
0873895851 (hbd)

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Developing new services: incorporating the voice of the customer into strategic service development

]]> By Fisher Caroline M.
Milwaukee ASQ Quality Press 2003 .
xvi, 216p. , Appendix A-I, 181-208p. cm..
0873895851 (hbd)

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Failure mode and effect analysis: FMEA from theory

]]> By Stamatis D H.
Milwaukee ASQ Quality Press 2003 .
xxxi,455p. , Includes bibliographical references.; Glossary cm. Includes CD-ROM.
0873895983 (hbd)

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Failure mode and effect analysis: FMEA from theory to execution

]]> By Stamatis D H.
Milwaukee ASQ Quality Press 2003 .
xxxi,455p. , Includes bibliographical references.; Glossary 419-438p. cm. Includes with CD-ROM.
0873895983 (hbd)

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Human resources management perspective on TGM: Concepts and practice

]]> By Khouse S B, Ed..
Milwaukee Milwaukee, ASQ Quality Press 1996 .
340p 0-87389-346-8

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Improving healthcare using toyota lean production methods

]]> By Chalice Robert.
Wisconsin Wisconsin, ASQ Quality Press 2007 .
xiv,302 978-0-87389-713-6

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Lean kaizen : simplified approach to process improvements

]]> By Alukal G.
USA USA, ASQ quality press 2006 .
174p 0-87389-689-0

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Logical thinking process: systems approach to complex problem solving

]]> By Dettmer H W.
Wisconsin Wisconsin, ASQ quality press 2007 .
413p 978-0-87389-723-5

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Practical product assurance management

]]> By Bieda J.
USA USA, ASQ Quality Press 1997 .
249p 0-87389-375-1

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Statistical quality control : using exclel

]]> By Zimmerman S M.
USA USA, ASQ Quality Press 1999 .
346p 0-87389-393-X

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THE CERTIFIED SUPPLIER QUALITY PROFESSIONAL HANDBOOK

]]> By DURIVAGE,MARK ALLEN.,.
USA: ASQ QUALITY PRESS, 2017 .
xviii,297p. 9788174890535

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TS 16949: Insights from a Third-party auditor with a process approach audit checklist

]]> By Welch K.
USA USA, ASQ quality press 2005 .
xii,229 0-87389-654-8

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