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Converting customer value From retention to profit.

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TextLanguage: English Publication details: Chichester John Wiley 2006Description: xxviii,388p cmSubject(s):

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Textual

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Textual	South Campus Library	South Campus Library			X:5171 P6 (Browse shelf(Opens below))					Available			SC1247638

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