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| 020 | _a0-471-07977-4 | ||
| 037 | _aTextbook | ||
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_aFMSL _beng _cFMSL |
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_aeng _2eng |
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_aJacka J Mike _9741894 |
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_aBusiness process mapping: improving customer satisfaction _cJacka J Mike; Keller Paulette J |
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_aNew York _bNew York, John Wiley _c2002 |
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| 300 | _axv,300 | ||
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_cTB _hX:74 P2 |
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_c1284932 _d1284932 |
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