| 000 | 00538nam a2200181Ia 4500 | ||
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| 037 | _aTextbook | ||
| 040 |
_aFMSL _beng _cFMSL |
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| 041 |
_aeng _2eng |
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_aX:51 P2 _qFMSL |
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| 100 |
_aMuther A _9742167 |
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| 245 | 0 |
_aCustomer Relationship Management: Electronic Customer Care in the New Economy _cMuther A |
|
| 260 |
_aNew York _bNew York, Springer _c2002 |
||
| 300 | _axiii,137 | ||
| 942 |
_cTB _hX:51 P2 |
||
| 999 |
_c1285464 _d1285464 |
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