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020 _a0-333-93409-1
037 _aTextbook
040 _aFMSL
_beng
_cFMSL
041 _aeng
_2eng
084 _aX8(A):8 P0;1
_qFMSL
100 _aRaghavachari M
245 0 _aDelivering service quality:managerial challenges for the 21st Century
_cRaghavachari M; Ramani K V
260 _aNew Delhi
_bNew Delhi, Macmillan
_c2000
300 _axii,651
942 _cTB
_hX8(A):8 P0;1
999 _c1285759
_d1285759